The Mutual Fund Investor Guide newsletters are made available to our readers as Adobe Acrobat PDF files. Some Mac users have reported problems viewing, saving and printing these newsletters. This could depend on a number of factors, including the version of Mac OS, the specific web browser and the use of the Adobe Reader plug-in or Apple Preview.
Here are some recommended troubleshooting options:
1. Update your web browser. Some web browsers automatically stay up to date, but others require a periodic update. Safari can be updated by running a general Software Update. Other web browsers can usually be updated through the Help menu.
2. Try using a different web browser. Mac OS 10.5.x users should know that newer versions of Safari are not available for that OS. 10.5.x users should use Firefox if Safari has proven problematic.
3. Delete the Adobe Reader plug-in. The Adobe Reader plug-in is a problem for some users. If the Adobe plug-in automatically opens within your web browser, and you are having problems with PDF viewing, you can delete the plug-in. The file, AdobePDFViewer.plugin can be found in Library/Internet Plug-Ins. Go ahead and delete that file if you no longer want PDFs to open inside your browser via Adobe Reader (this only deletes the plug-in, not the Adobe Reader software itself). If you want to re-install the plug-in, simply update or re-install Adobe Reader. Also, if you prefer to use Adobe Reader as a standalone program, you should open that program separately and update it (Help–>Check for Updates).
Note that updating Adobe Reader can often result in that program acting as the default PDF reader for any PDF opened on your computer. If you would prefer to use Apple Preview as the default for standalone PDFs, all you have to do it right-click (or CONTROL-click, if you do not use a two-button mouse) on any PDF file and select the “Get Info” option. In the “Get Info” window, go to the “Open with:” section and switch the program to Preview (or any other program that you want to assign as a default), and click the “Change All…” button to set that program as a default for all PDFs on your computer. If you do not click the “Change All…” button, then this change will only affect that specific PDF file.
Finally, there have been instances within Mutual Fund Investor Guide newsletters when the PDF toolbar does not display. Without this toolbar, there is no clear method of printing or saving a PDF. In that case, an alternate method of accessing those options is to right-click anywhere within the body of the PDF text, and then select a “save” or “print” option.
We understand that this is not an exhaustive or comprehensive list of solutions. We will continue to do the best we can to help our Mac subscribers. If you have any other questions, please contact us, and let us know.